Privacy Policy

Last Updated: August 23, 2026

Number One Turf LLC (“Number One Turf,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose and protect information when you visit www.numberoneturf.com (the “Website”), request a quote, contact us or otherwise interact with our business.

By using the Website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

Request an estimate or consultation
Submit a contact or quote-request form
Call, email, text or message us
Communicate with us through WhatsApp or social media
Send photographs, project information, feedback or reviews
Schedule or purchase services from us

Depending on how you interact with us, this information may include:

Your name
Email address
Telephone number
Project or service address
City, state and ZIP code
Property or project details
Estimated project area
Type of service requested
Preferred contact method
Photographs or files you provide
The contents of your messages and communications
Information necessary to prepare an estimate, schedule work or provide services

Please do not submit Social Security numbers, financial account information, health information or other sensitive personal information through our contact or quote-request forms.

Information Collected Automatically

When you visit the Website, we and our website service providers may automatically collect certain technical and usage information, including:

Internet Protocol address
Browser and device type
Operating system
Approximate geographic location
Referring website or source
Pages viewed and features used
Dates, times and duration of visits
Links, buttons or advertisements you interact with
Cookie identifiers and similar technical information

We use this information to operate the Website, understand how visitors use it, measure marketing performance, improve our services and help protect the Website against misuse.

How We Use Your Information

We may use the information we collect to:

Respond to questions and quote requests
Contact you about your project
Schedule consultations, site visits or services
Prepare and deliver estimates
Provide artificial turf installation and related services
Communicate service-related information
Maintain customer and project records
Improve our Website, services and customer experience
Measure Website traffic and advertising performance
Personalize Website content and advertising
Prevent fraud, abuse and security incidents
Enforce our agreements and policies
Comply with legal, regulatory and recordkeeping obligations
Protect our rights, property, customers and business

We may combine information collected through the Website with information you provide by telephone, email, text message, in person or through other communication channels.

Email, Telephone and Text Communications

When you submit a quote request or contact us, you authorize Number One Turf to respond using the contact information you provide. We may contact you by telephone, email or text message to discuss your request, schedule a consultation, provide an estimate or communicate about your project.

Submitting a request does not automatically enroll you in recurring promotional text messages.

If you separately consent to receive marketing emails or text messages, you may withdraw that consent at any time. You may unsubscribe from marketing emails using the unsubscribe link in the message. You may opt out of recurring marketing text messages by replying STOP. Message and data rates may apply.

Withdrawing marketing consent will not prevent us from sending communications necessary to respond to your request, provide contracted services or address an existing customer relationship.

Cookies and Similar Technologies

The Website may use cookies, pixels, tags and similar technologies to:

Provide essential Website functions
Remember visitor preferences
Measure traffic and Website performance
Understand how visitors use the Website
Evaluate advertising campaigns
Prevent fraud and improve security
Provide or personalize advertising where permitted

Some cookies are necessary for the Website to function. Other cookies, including analytics and advertising cookies, may be optional depending on your location and applicable law.

You can manage available cookie preferences through the Website’s cookie banner or your browser settings. Disabling certain cookies may affect the operation of some Website features.

Analytics, Advertising and Third-Party Services

We may use third-party services to host and operate the Website, process forms, analyze Website usage, display reviews or social content, communicate with customers and measure advertising results.

These services may include:

Wix and its affiliated services
Google Analytics
Google Ads
Google Business Profile
Social media and embedded-content providers
Email, telephone and messaging providers
Customer relationship and business-management tools

These providers may use cookies or similar technologies and may process information according to their own privacy policies.

We do not knowingly send names, email addresses, telephone numbers or other directly identifying contact information to Google through page URLs, advertising tags or analytics parameters.

How We Share Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

Website and Technology Providers

We may share information with companies that provide website hosting, form processing, analytics, advertising, email, communications, data storage, security and other technical services.

Our Website is hosted on the Wix.com platform. Information submitted through the Website may be stored or processed through Wix’s data storage, databases and applications.

Employees, Contractors and Service Providers

Information may be shared with employees, installers, subcontractors, suppliers or other service providers who need it to prepare an estimate, coordinate a project, provide services or support our business operations.

Professional Advisers

We may disclose information to attorneys, accountants, insurers, consultants and other professional advisers when necessary for legitimate business or legal purposes.

Legal and Safey Purposes

We may disclose information if we reasonably believe disclosure is necessary to:

Comply with applicable law, regulation, subpoena or legal process
Respond to a lawful government request
Protect the rights, safety or property of Number One Turf, our customers or others
Investigate fraud, security incidents or unlawful activity
Enforce an agreement or protect against legal claims

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, subject to applicable law.

Sale and Targeted Advertising

Number One Turf does not sell personal information to third parties in exchange for money.

Some privacy laws may define certain disclosures involving advertising cookies or similar technologies as a “sale,” “sharing” or use for “targeted advertising,” even when no money is exchanged. Where applicable, you may manage these activities through the Website’s cookie-preference tools or contact us using the information below.

We do not knowingly sell or share the personal information of children under 18 for targeted advertising.

Data Retention

We retain personal information for as long as reasonably necessary to:

Respond to inquiries
Prepare estimates and provide services
Maintain business and project records
Fulfill contractual obligations
Resolve disputes
Prevent fraud or abuse
Meet tax, accounting, insurance and legal requirements

The retention period may vary depending on the type of information, the nature of our relationship and applicable legal obligations. We may retain aggregated or de-identified information that cannot reasonably identify you.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or storage system can be guaranteed to be completely secure. You should use care when deciding what information to transmit electronically.

Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to:

Confirm whether we process your personal information
Request access to personal information we maintain about you
Correct inaccurate personal information
Request deletion of personal information
Obtain a portable copy of certain information
Opt out of qualifying targeted advertising
Opt out of the qualifying sale of personal information
Withdraw consent where processing is based on consent
Appeal a decision concerning a privacy request
Exercise your rights without unlawful discrimination

To submit a privacy request, email projects@numberoneturf.com with the subject line Privacy Request or contact us using the information at the end of this policy.

Please describe the request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

If we deny an eligible privacy request, you may appeal the decision by replying to our response or emailing us with the subject line Privacy Request Appeal.

You may also use an authorized agent to make a request where permitted by law. We may require evidence that the agent is authorized to act on your behalf.

Certain information may be exempt from a request when retention or processing is permitted or required by law.

Children's Privacy

The Website and our services are intended for property owners, businesses and other adults seeking artificial turf or related services. They are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information through the Website, please contact us so we can review and, where appropriate, delete it.

Third-Party Websites and Services

The Website may contain links to third-party websites, social networks, applications or services. We are not responsible for the privacy, security or content practices of those third parties.

We encourage you to review the privacy policies of third-party services before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, Website features, business practices or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date. Changes become effective when posted unless otherwise stated.

Contact Number One Turf

If you have questions about this Privacy Policy, want to exercise a privacy right or have concerns about how your information is handled, contact:

Number One Turf LLC
433 North Loop West
Houston, TX 77008

Email: projects@numberoneturf.com
Phone: (940) 600-3237
Website: www.numberoneturf.com